Return Policy

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us (CBS Foods GmbH, Colditzstr 35, 12099  Berlin Email: mail@crazybsauce.com) of your decision to cancel this contract by means of a clear statement, for example a letter sent by post, fax, or email.

You may use the attached model cancellation form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we must reimburse you for all payments we have received from you, including delivery costs, with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us (CBS Foods GmbH, Colditzstr 35, 12099  Berlin Email: mail@crazybsauce.com) without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics, and functioning.

Notice of Non-Existence of the Right of Cancellation

The right of cancellation does not apply to distance contracts:

for the delivery of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

for the delivery of goods that can spoil quickly or whose expiry date would soon be exceeded;

for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;

for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;

for the delivery of newspapers, journals, or magazines, with the exception of subscription contracts;

for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence.

General Information

Please avoid damaging or contaminating the goods. Please return the goods to us, where possible, in their original packaging, with all accessories and with all packaging components. Where applicable, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

Please do not return the goods to us carriage forward if possible.

Please note that the aforementioned points 1–2 are not a prerequisite for the effective exercise of the right of cancellation.

Under the Consumer Rights Directive, the consumer must also be informed about the model cancellation form before placing their order. This should not be confused with the cancellation policy and must always be used regardless of the type of cancellation notice. In addition, the cancellation form must be made available to the consumer on a durable medium. It is therefore advisable to include it below the respective cancellation policy so that the consumer receives the cancellation policy and the cancellation form together in one document.

Model Cancellation Form

“If you wish to cancel the contract, please complete this form and return it.”

To:

CBS Foods GmbH, Colditzstr 35, 12099  Berlin

I/We () hereby cancel the contract concluded by me/us () for

the purchase of the following goods () / the provision of the following service ():

Ordered on (*):

Received on (*):

Name and address of the consumer(s):

Place, date Signature of the consumer(s) only if notified on paper

(*) Delete as appropriate.